About

Who we are

Johnstone Business Intelligence (Johnstone BI) helps organisations improve performance, make better decisions, and achieve meaningful business outcomes through practical business improvement, data, and technology solutions.

Ricky Johnstone with his family on the podium at the Bathurst 12 Hour

Meet Ricky

Ricky Johnstone, founder.

For over a decade, I've helped organisations improve performance by bringing together people, processes, systems and information in ways that support better decision-making and more effective operations.

I founded Johnstone Business Intelligence after seeing the same challenge across industries. Businesses often had capable people, established processes, multiple systems and plenty of information, but these elements weren't always working together. Without a shared understanding, decision-making became harder and opportunities for improvement were missed.

We help businesses align people, processes, systems and data so teams can work from the same understanding, make better decisions and move in the same direction. Whether it's improving reporting, streamlining processes, building applications, strengthening maintenance planning or preparing for automation and AI, we focus first on understanding how the business operates and what success looks like.

On the side

2026 Series Sponsor: The Australian IRC Racing Series (AIRS).

Johnstone Business Intelligence is a proud sponsor of the Australian Innovation Race Cars series (AIRS), supporting a unique Australian motorsport category that showcases locally designed and built race cars. Innovation Race Cars are engineered around precision, performance, reliability and continuous improvement, principles that closely align with the way Johnstone BI approaches business improvement.

Motorsport is one of the clearest examples of how people, process, systems and data must work together to achieve a result. Success is rarely determined by a single component. It comes from understanding how every element connects, from preparation and planning through to execution, performance analysis and continuous improvement. The same thinking applies across mining, manufacturing, agriculture, warehousing, transport and every other industry Johnstone BI supports.

Whether improving maintenance performance, refining business processes, implementing business intelligence solutions or preparing organisations for AI, the objective remains the same: understand how everything connects, measure what matters and make informed decisions that improve outcomes.

For founder Ricky Johnstone, who dreamed of being involved in motorsport from an early age, partnering with the Australian Innovation Race Cars series represents a personal milestone as well as an opportunity to support Australian engineering, innovation and high-performance culture. It reflects JBI's belief that lasting performance is achieved when people, process, systems and data work together toward a common goal.

The Johnstone Business Intelligence backed Australian Innovation Race Car in pit lane with the team
Ricky and Jess Johnstone

Giving back

Proud supporters of MS Australia.

Family is at the centre of everything I do.

A few years back, my supportive wife Jess was diagnosed with MS. I won't pretend that wasn't a confronting moment for us, but rather than hold us back, it gave us even greater determination.

Since then we've SENT IT!! We packed up the house, sold it, hitched the caravan and taken the family and the business on the road. We work with clients on-site, in their workshops and in the places where the real work happens. We're building the business and building memories at the same time, and I wouldn't trade that for anything.

Every May, Jess and I do the May 50K: 50 kilometres across the month to raise money for MS Australia's research and support programs. If this resonates with you, we'd love your support.

Support MS Australia

Podcast

Maintenance Untangled Podcast

Johnstone Business Intelligence proudly co-hosts the Maintenance Untangled Podcast alongside Derick Martins from Asset Optimisation. The podcast explores real-world discussions around maintenance, operations and data.

Our goal is simple: helping organisations understand how maintenance, operations, safety, people and data work together to achieve better business outcomes.

  • Maintenance and Reliability
  • Safety
  • Leadership
  • Operations
  • Work Management
  • KPIs and Performance
  • Power BI and Data Analytics
  • Continuous Improvement
Watch on YouTube
Maintenance Untangled Podcast logo
First page of the Johnstone Business Intelligence capability statement

Download

Capability Statement.

A short overview of Johnstone Business Intelligence: what we do, how we work, the capabilities we bring and the industries we have worked in.

Free to download. No form, no sign-up, no email required.

Download PDF

Contact

Let's start with a conversation.

No sales pitch. Just a conversation about your business, the problems you are trying to solve and whether Johnstone Business Intelligence can help.

Cartoon of an overwhelmed office worker drowning in spreadsheets