Industry — Transport and Logistics
Transport and Logistics
Transport and logistics businesses need visibility across fleet, dispatch, delivery, compliance, maintenance and cost. When the information is delayed or disconnected, service, cost and compliance all suffer.
In Ricky's Words
Why I enjoy working in transport and logistics
Transport runs on timing and trust. Every delay ripples into the next run, and the people making it work are usually spread across depots, cabs and phones. I like the challenge of pulling that picture together so dispatch, compliance and finance are all looking at the same delivery instead of three versions of it. It is also an industry where small percentage gains are real money.
Common Challenges
What we see most often
- Poor fleet visibility
- Manual delivery reporting
- Scheduling inefficiencies
- Poor route visibility
- High transport costs
- Driver compliance tracking issues
- Maintenance visibility gaps
- Disconnected fleet, finance and customer systems
- Poor customer delivery visibility
- Reactive decision-making
Capability 01
Business Intelligence and Reporting
From pickup to delivery, transport relies on timing, utilisation, and reliability. Reporting provides visibility across the supply chain, helping teams manage performance and keep freight moving efficiently.
Examples
- Margin per load, and per customer
- Fleet utilisation, empty running and backload capture
- On time in full performance by run and customer
- Cost per kilometre by vehicle class, including fuel and maintenance
- Driver hours, fatigue compliance and overtime visibility
KPIs that matter
KPI reference for transport and logistics
The measures we most often build for this industry, why each one matters, how it is calculated and the bands we benchmark against.
| KPI | Why it matters | How to measure | World class | Benchmark | Typical |
|---|---|---|---|---|---|
| On time in full % | Are we meeting the promise? | Deliveries on time and complete ÷ total. | ≥98% | 93–97% | 85–93% |
| Cost per kilometre | Is the fleet efficient? | Total fleet cost ÷ kilometres travelled. | Falling | Flat | Rising |
| Fleet utilisation % | Are the assets working? | Loaded hours ÷ available hours. | ≥85% | 70–80% | 55–70% |
| Empty running % | Are we hauling air? | Empty kilometres ÷ total kilometres. | ≤10% | 15–25% | 30%+ |
| Margin per load | Which work is worth taking? | Revenue per load − allocated cost. | Tracked per load | Monthly | Not measured |
Capability 02
Data Engineering, Fabric and AI Readiness
Telematics, TMS (Transport Management System) and finance rarely line up. We build the model that lets a load be costed properly.
Examples
- Join TMS, telematics, fuel card and finance data in one model
- Standardise lane, customer and vehicle structures
- Automate load costing so margin is available the next day
- Data quality checks on missing legs, odometer gaps and unallocated fuel
- History that supports lane pricing and fleet planning
Capability 03
Power Platform and Business Applications
Drivers should not be filling in paper based forms at the start or end of a shift. We move capture into the cab and onto the systems - No more lost forms.
Examples
- Pre-start, defect and fatigue capture on a phone
- Proof of delivery with signature and photo
- Delay and detention capture at the point it happens
- Subcontractor job and rate capture with approval
- Automated exception alerts for late or held loads
Capability 04
Continuous Improvement and Business Process Improvement
A lot of transport cost is waiting. We map the run end to end and design the delay out of it.
Examples
- Map the run cycle including loading, waiting and unloading
- Attack detention and dwell time with evidence customers accept
- Improve run planning to reduce empty kilometres
- Standardise the daily allocation and debrief routine
- Improvement register measured in cost per kilometre
What we work on here
- Poor fleet visibility
- Manual delivery reporting
- Scheduling inefficiencies
- Poor route visibility
- High transport costs
- Driver compliance tracking issues
What changes for you
- Better delivery visibility
- Improved fleet performance
- Reduced manual reporting
- Better cost control
- Stronger compliance visibility
- Better customer service