1. Who we are
Johnstone Business Intelligence (“JBI”, “we”, “us”, “our”) is an Australian sole trader operated by Ricky Johnstone. Contact: admin@johnstonebi.com · 0448 161 331.
2. What this policy covers
This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
3. Information we collect
We only collect what we need to do business with you. That typically includes:
- Name, email, phone and company when you contact us;
- Information you choose to share in your message or during a call;
- Basic technical information when you visit our website (IP, browser, pages viewed) for analytics and security.
4. How we use your information
- To respond to your enquiry and provide services you have requested;
- To send you a confirmation of your message and any follow-up that's directly related;
- To meet legal, tax and contractual obligations;
- To improve the website and our services.
We do not sell your personal information. We do not use it to market unrelated products to you.
5. Disclosure
We may share information with trusted service providers (for example, our website hosting and email delivery providers) who are bound to keep it confidential and only use it for the purpose we engaged them. We may also disclose information where required by law.
6. Storage and security
Information is stored on secure cloud infrastructure with reputable Australian and international providers. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification and disclosure.
7. Cookies
Our website may use a small number of cookies for essential functionality and basic analytics. You can control cookies through your browser settings.
8. Your rights
You can ask to access, correct or delete personal information we hold about you. Email admin@johnstonebi.com and we'll respond promptly.
9. Complaints
If you're not satisfied with how we've handled your information, contact us first. You can also lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).
10. Changes
We may update this policy from time to time. The latest version will always be on this page.