Service
Power Platform and Business Applications
Practical business apps built around how your team actually works.
Purpose
The problem is rarely the process. The problem is where the process lives.
The best app does not get in the way of the work. It makes the work visible.
A surprising amount of business-critical work still happens in paper forms, spreadsheets, emails, shared folders and people’s memory.
- An inspection is completed on paper.
- An approval sits in an inbox.
- An action is mentioned in a meeting but not tracked.
- A spreadsheet is updated by one person.
- A report is created after someone manually cleans the data.
The work is happening, but the process is hard to see, hard to manage and hard to report on.
Johnstone Business Intelligence builds practical business applications that bring the process into one place. The goal is not to add technology for the sake of it. The goal is to make work easier to complete, easier to track and easier to improve.
How it is done
From field capture to visible action
A practical business app should not stop at data entry. It should connect the full workflow: capture, validate, assign, approve, close and report.
Capture
- Mobile form
- Checklist
- Photo
- Location
- Asset or job details
Validate
- Required fields
- Business rules
- Risk rating
- Duplicate checks
- Data quality rules
Assign
- Action owner
- Due date
- Team
- Priority
- Escalation path
Approve
- Supervisor review
- Manager approval
- Exception approval
- Automated notification
Close
- Completion evidence
- Notes
- Photos
- Status update
- Closure confirmation
Report
- Open actions
- Overdue items
- Completion trends
- Cycle time
- Issue type
- Team performance
The value is not the form. The value is the workflow it makes visible.
How it is done — example app
A useful app captures the work once, then keeps the process moving.
Most business apps fail because they are designed around fields and forms, not the work people are trying to complete. A good app makes the job easier: capture the right information, guide the next step, assign the action, notify the right person and feed reporting without double handling.
Example app
Field Inspection and Action Tracking App
Inspection type
Planned area inspection
Site or location
North Plant — Wash Area
Asset or area
CV-204 Conveyor Drive
Risk rating
HighChecklist responses
- Guarding in place and secure Pass
- Walkway clear of obstructions Pass
- Emergency stop tested Pass
- Hydraulic leak on drive end Fail
- Isolation points labelledN/A
Assigned action
Repair hydraulic leak on CV-204 drive end and re-inspect before next shift.
Action history
- 07:42Inspection submitted by field team
- 08:05Action assigned to Maintenance Crew B
- 08:06Notification sent to supervisor
Supervisor review
Awaiting review — R. Johnstone
Example app layout using sample data. Built to show how Johnstone Business Intelligence designs workflow, not to represent a client system.
Capture once
Information is entered in the field, close to where the work happens.
Guide the process
The app prompts the right information instead of relying on memory or free-text notes.
Assign the action
Issues become tracked actions with owners, due dates and status.
Make follow-up visible
Outstanding actions, overdue items and escalations are easy to see.
Feed reporting automatically
Captured data flows into dashboards and performance reporting without spreadsheet rework.
A Johnstone Business Intelligence app should answer five questions
- What happened?
- Where did it happen?
- What needs to happen next?
- Who owns the action?
- Has the action been closed?
Outcome
The app is not the outcome. A workflow people can see, own and manage is the outcome.
Work is captured properly the first time, actions have owners, approvals keep moving and reporting comes out of the process rather than a spreadsheet cleanup. Johnstone Business Intelligence builds it so your team can keep running it.
- Work is captured once, close to where it happens
- Approvals and actions stop living in inboxes
- Ownership, due dates and status are clear to everyone
- Reporting comes out of the process instead of a spreadsheet cleanup
- The business keeps a system it can maintain itself