Johnstone Business Intelligence

Service

Business Systems Support

Support for the systems your business already runs on.

Purpose

The system is rarely the whole problem. The way it is set up, connected and used is where value is often lost.

Most organisations do not need another system every time something is not working. They often need better support for the systems they already have.

  • A finance system can hold the right transactions but still have poor master data.
  • A CRM (Customer Relationship Management) can contain customer activity but still be hard to trust.
  • An ERP (Enterprise Resource Planning) can run the business but still rely on manual exports.
  • A safety system can capture events but still fail to drive action.
  • A compliance system can hold records but still be difficult for people to use.
  • A Microsoft 365 environment can contain SharePoint, Teams, Lists and files, but still be unstructured and hard to manage.
  • A business process can exist in the system but still be worked around in spreadsheets.

And sometimes, there is no suitable system at all. That is where Johnstone Business Intelligence can help design and build a practical business system using Dataverse, Power Apps, Power Automate, Microsoft 365 and Azure.

Johnstone Business Intelligence helps businesses close the gap between the software they own, the systems they need and the way the business actually works.

Good systems support is not just technical support. It is business, process, data and system understanding working together.

How it is done

Improve the system you have. Build the system you need.

Not every problem needs a new platform, and not every process has a suitable system already in place. Johnstone Business Intelligence helps businesses decide whether to support, improve, connect, extend or build.

01

Support

Use when: The system works, but users need guidance, documentation, issue ownership or better day-to-day support.

  • User guidance
  • Role-based training
  • Support documentation
  • Issue register
  • System owner support
02

Improve

Use when: The system is mostly right, but configuration, master data, workflows or user roles need attention.

  • Configuration review
  • Master data cleanup
  • Required fields
  • Statuses
  • User roles
  • Approval rules
03

Connect

Use when: Workarounds exist because information does not flow cleanly between systems.

  • Extracts
  • Imports
  • APIs
  • SQL views
  • Azure data flows
  • Power Automate
  • File replacement processes
04

Extend

Use when: A small enhancement, form, workflow, automation or supporting app can fill a practical gap.

  • Power Apps
  • SharePoint forms
  • Microsoft Lists
  • Workflow automation
  • Approval pathways
  • Data entry forms
05

Build

Use when: No suitable system exists and the business needs a fit-for-purpose application.

  • Dataverse applications
  • Power Apps
  • Custom CRM
  • Safety intelligence system
  • Compliance register
  • Action tracking system
  • Operational workflow system

The right answer is not always a new system. Sometimes it is better support, better setup, better integration, or a practical system built around the work.

Outcome

You know the system is improving when people stop working around it.

  • Fewer manual exports
  • Less re-keying between systems
  • Cleaner master data
  • Fewer duplicate records
  • More consistent system use
  • Better user adoption
  • Fewer spreadsheet workarounds
  • Clearer system ownership
  • More reliable extracts
  • Better documented integrations
  • Fewer recurring system issues
  • Improved configuration fit
  • Better access and role clarity
  • Clearer support and escalation pathways
  • Practical systems built where none existed
  • Less reliance on email and individual memory
  • Better use of Microsoft 365
  • A practical roadmap for system improvement